Privacy Policy

Lucky Broast respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our restaurants, use our website, or order our food services in Karachi, Pakistan.

We collect information you provide directly (name, phone number, address, email), information from your device (IP address, browser type, device information), order history and preferences, payment information (processed securely through third-party providers), and communication records (calls, emails, feedback).

We use your information to: process and fulfill your orders, provide customer service and support, send order confirmations and updates, improve our services and menu offerings, send promotional offers and newsletters (with your consent), comply with legal requirements, and maintain food safety and quality standards.

We do not sell your personal information. We may share information with: delivery partners for order fulfillment, payment processors for transaction processing, government authorities when required by law, and service providers who assist our operations (under strict confidentiality agreements).

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption of sensitive data, secure servers, regular security audits, and staff training on data protection. However, no internet transmission is 100% secure.

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Order information is kept for 2 years for accounting purposes. Marketing data is retained until you unsubscribe. We securely delete data when no longer needed.

Our website uses cookies to enhance your experience, remember your preferences, and analyze website traffic. You can control cookie settings through your browser. We use analytics tools to understand customer behavior and improve our services. Third-party cookies may be used for payment processing.

We may send you promotional offers, new menu items, and special deals via SMS, email, or phone calls. You can opt-out at any time by replying 'STOP' to SMS, clicking unsubscribe in emails, or contacting us directly. We respect your communication preferences.

We use third-party services for payment processing, delivery, and analytics. These services have their own privacy policies. We are not responsible for third-party practices. We only share necessary information with trusted partners who help us provide our services.

Our services are not directed to children under 13. We do not knowingly collect personal information from children. If we discover we have collected information from a child, we will delete it immediately. Parents should supervise their children's use of our services.

You have the right to: access your personal information, correct inaccurate data, request deletion of your data, object to processing, withdraw consent for marketing, and receive a copy of your data. Contact us to exercise these rights. We will respond within 30 days.

We may update this Privacy Policy periodically. Changes will be posted on our website with the updated date. Significant changes will be communicated via email or website notice. Continued use of our services after updates constitutes acceptance of the new policy.

For privacy-related questions or concerns, contact us at: Lucky Broast Privacy Officer, Phone: 3349997739, Email: info@luckybroast.online, Address: Plot# 43, Malir Towinship, Malir Kalaboard, Karachi, Pakistan. We are committed to addressing your privacy concerns promptly and fairly.